RULES AND REGULATIONS
ADMISSION PROCESS :
The front office staff will assist you during the admission process. They will generate a hospital unique identification number (UHID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference. They will also draw out an estimate and guide you for selecting the relevant category of room.
In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge. Those seeking the cashless route would have to visit the insurance/TPA billing for the hospitalization of the patient.
CHARGES BILLING AND PAYMENT :
The patients/relatives are advised to enquire and properly understand the hospital tariff as well as treatment charges before deciding to opt for a particular category of bed. The levied charges are broadly under the following heads:
RIGHTS OF ADMISSION :
The hospital is open to all without any distinction of caste, creed or religion. However, the hospital reserves the right to refuse admission to any patient without assigning any reason.
CHECK IN / OUT TIME :
The check in/check out time has been fixed as 12.00 noon. Patient admitted any time before 12 .00 noon will have to pay one full day charge.
The hospital has an in-house 24 hrs. Pharmacy for providing drugs and other medical items. The patients have to procure the required drugs and items from the hospital pharmacy only. It is mandatory as per hospital policy. It is not permitted to procure the supplies from other sources. Whenever any item has been used in emergency from the hospital stock, the same shall be replaced by the patient.
VISITING HOURS :
The patients will be discharged normally after the doctor’s morning round. However a patient may be discharged at any time. Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card/RTGS/NEFT. Cheques are not accepted.
If a patient wishes to leave the hospital or get discharge against medical advice he/she shall have to settle the hospital bill in full and sign an undertaking about release of responsibility in favour of the hospital.
PATIENT & ATTENDANT RIGHTS :
As a patient or attendant, you have the right to:
PATIENT & ATTENDANT RESPONSIBILITIES :
As a patient/ attendant, you are responsible and thus requested to adhere with the following:
Or understanding all instructions before signing the consent forms.
Unacceptable behavior includes but is not limited to:
RULES FOR CASHLESS PATIENTS
Cashless facility :
Cashless facility will be available from 10:00 am to 5:00 pm on all working days and will not be available on sundays and public holidays. Formalities for patients requiring cashless facility who are admitted on sundays and other public holidays will be processed the next day.
Till the Authorization Letter is received from the TPA, all patients wanting to avail cashless facility will have to pay deposit as per the rules of the hospital.
It will be the responsibility of the TPA coordinator to send the pre-authorization request form to the concerned TPA, but follow up for early issue of authorization letter will be the responsibility of the patient’s relative.
Case is rejected :
If the case is rejected, the patient will have to pay deposit like any other patient taking treatment in the hospital.
Rights to Reserve :
The hospital reserves the right to withdraw cashless facility without any notice.
Facilities available :
Only facilities available in the hospital will be covered under cashless. Payment for any other facility not provided by the hospital will have to be made by the patient in cash and get a reimbursement from the TPA.
Laboratory tests :
If the patient gets laboratory tests done from some other laboratory, the bills for the same will not be entertained.
Charge and Service :
The TPA does not pay service charge and service charge @ 15% on the total bill will have to be paid by the patient. Similarly any other charge not paid by the TPA will have to be borne by the patient.
Deposit Refund :
20% of the total bill amount will have to be deposited by the patient at the time of discharge which will be refunded to the patient after his bill is settled by the TPA. Any deduction done in the payment by the TPA will be recovered from the deposit of the patient and remaining amount will be refunded back.
Cashless Documents :
All patients wanting to avail cashless facility will have to produce the following documents at the time of admission:
TPA CASHLESS FACILITY
I wish to take this opportunity of sharing with you my vision of providing world-class health services to the people of south Gujarat.
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Nirmal Hospital Pvt. Ltd. Ring Road, Surat, 395002, Gujarat-India
Modi children hospital & Nirmal Critical Care Centre,Kakrapar bypass road. Shabridham societyVyara, 394650